Contact
We're a small, real team. We reply in under 24 business hours through any of these channels.
soporte@vakaland.com
For questions about your account, payments or disputes.
WhatsApp Business
+504 3318-0518
For emergencies or quick questions during business hours.
Help center
Frequently asked questions
Quick answers to the most common topics: payments, deposits, cancellations and reviews.
Emergencies
Active problems
If the item wasn't delivered, there's an active conflict, or you need immediate support.
Response times
- General channels (email, WhatsApp): 24 business hours.
- Open disputes: 72 hours for an initial response from the resolution team.
- Emergencies during an active rental: we prioritize and reply in under 4 hours during business hours.
Before writing to us
Many questions are answered in seconds in the help center. If your question is about a specific rental, add the booking number (you can find it in My rentals) — that way we can help you faster.